Effective Date: 2 December 2024

These Terms of Service (hereafter referred to as the “Terms”) constitute a binding agreement between you and Mlita Solutions (Pty) Ltd, the provider of the Masi Chat platform (referred to as “Masi Chat,” “we,” “us,” or “our”). By accessing or using the Masi Chat platform (collectively referred to as the “Service”), you agree to these Terms. If you do not agree to these Terms, you must not use the Service.

In these Terms, “you” refers to both the individual user of the Service and any entity on whose behalf the Service is accessed.

1. Eligibility and Account Use

1.1. Eligibility:

  • You must be at least 16 years old to use the Service.
  • You are prohibited from using the Service if doing so violates the laws of your jurisdiction.

1.2. Account Information:

  • You must provide accurate, current, and complete information during registration, including a valid email address.
  • You are responsible for maintaining the confidentiality of your login credentials.

1.3. Prohibited Activities: You may not:

  • Use the Service for unlawful, fraudulent, or malicious purposes.
  • Circumvent security features, distribute malware, or exploit system vulnerabilities.
  • Engage in activities that harm other users, such as impersonation or harassment.

1.4. Compliance with Local Laws:

  • While Masi Chat is accessible globally, you are responsible for ensuring your use complies with local regulations.

2. Service Features and Availability

2.1. Platform Features: Masi Chat provides chatbot creation, live chat and marketing tools especially for customer support and engagement.
2.2. Service Updates: We reserve the right to update or modify the Service to improve functionality or meet legal requirements. Some updates may result in temporary downtime.

3. Payments, Billing, and Refunds

3.1. Pricing and Currency:

  • All subscription fees are charged in USD.

3.2. Payment Methods:

  • Payments are processed through secure third-party gateways, including 2Checkout.

3.3. Billing Cycle: Subscriptions are billed in advance based on your selected plan (monthly or yearly).

3.4. Refund Policy: Refunds are issued only if:

  • A verified platform issue prevents use of the Service.
  • The issue cannot be resolved within 72 hours of you providing required access or information.
  • The issue is specific to Masi Chat and not caused by third-party hosting or your device setup.

3.5. Taxes and Fees:

  • Subscription fees are exclusive of applicable taxes, levies, or duties. You are responsible for any additional charges imposed by your jurisdiction.

4. Account Suspension and Termination

4.1. Suspension: Accounts violating these Terms or exceeding allocated usage quotas may be suspended temporarily or permanently.
4.2. Termination: We may terminate your account for violations of these Terms, resulting in loss of access to your account and associated data.

5. Intellectual Property and Use Restrictions

5.1. Ownership:

  • Masi Chat, including its software, website, and related materials, is the intellectual property of Mlita Solutions (Pty) Ltd.
  • No ownership rights are transferred to you through use of the Service.

5.2. Use Restrictions:

  • You may not copy, distribute, resell, or modify any part of the platform without prior written consent.
  • You may not use Masi Chat for any purpose that infringes the intellectual property rights of others.

6. Referral Program

6.1. Eligibility: Users can participate in the referral program and earn up to 20% commissions for new customers they refer.
6.2. Payment Terms: Referral earnings are processed after verification and subject to program-specific terms available in your account dashboard.

7. Limitation of Liability

7.1. No Guarantees:

  • Masi Chat is provided “as is,” without warranties of any kind.
  • We do not guarantee uninterrupted access or error-free functionality.

7.2. Liability Cap:

  • To the fullest extent permitted by law, Mlita Solutions’ liability is limited to the fees paid by you in the past 12 months.

8.1. Global Accessibility: Masi Chat is accessible worldwide, but certain features or integrations may be region-specific.
8.2. User Responsibility: You must comply with all local laws governing your use of the Service, including data privacy and consumer protection regulations.

9. Modifications to the Terms

We may revise these Terms periodically. Changes will take effect immediately upon being posted on our website. You are encouraged to review the Terms regularly to ensure compliance.

10. Contact Information

If you have questions or concerns about these Terms, you may contact us at:
Mlita Solutions (Pty) Ltd
Email: support@masichat.com